Frequently Asked Questions

Clear answers about offers, pickup, payment, and how selling your car with LetGoRide works.

How quickly will I receive an offer from LetGoRide?

LetGoRide does not use instant offers. A real evaluator reviews your vehicle details and photos and builds an offer based on real market value and your car’s condition, not a preset algorithm. In most cases, you’ll receive your offer within one business day after we have the information we need.

How does LetGoRide determine what my car is worth?

LetGoRide does not use automated pricing. A real evaluator reviews your vehicle details and photos and builds an offer based on current market demand, vehicle condition, and resale value. Every offer is reviewed by a person, not generated by software.

Do I need an account or email to get an offer?

No accounts are required. You provide your vehicle details, a real evaluator reviews them, and you receive an offer directly.

What types of cars does LetGoRide buy?

LetGoRide buys used, damaged, and problem vehicles of all kinds. That includes cars with collision damage, mechanical issues, high mileage, warning lights, or vehicles that no longer start or drive. Age and condition are not deal breakers.

Will LetGoRide buy my car if it’s damaged or doesn’t run?

Yes. Running condition is not required. We regularly buy vehicles with engine problems, transmission issues, collision damage, or missing components.

Is pickup really free?

Yes. Pickup is always free. There are no towing fees, hidden charges, or deductions. The amount you accept is the amount you’re paid.

When do I get paid?

You get paid at pickup. No waiting, no mailing checks, and no follow ups.

What happens during pickup?

Our pickup partner completes a quick walkaround to confirm the vehicle matches the details you provided. If everything checks out, payment is made and the vehicle is picked up right then.

Who handles the pickup?

A professional pickup partner will arrive at the scheduled time to complete a brief walkaround, exchange paperwork, and remove the vehicle.

Do I need to be present for pickup?

Being present is preferred, but not required. You or another adult can hand over the signed title and keys to our pickup partner. If you can’t be there, let us know ahead of time and we’ll help coordinate.

Do I need to fix or clean the car before pickup?

No. Repairs and cleaning are not required. Just remove your personal items and have the keys and title ready.

What paperwork do I need to sell my car?

In most cases, you’ll need a valid title and a government issued photo ID. Requirements can vary by state. If your paperwork is incomplete or your title has an issue, our team will explain what options may be available.

Can the offer amount change? Can I change my mind?

If the vehicle matches the condition you described, the offer will not change. If there are differences discovered at pickup, the offer may be adjusted to reflect the actual condition. You are never obligated to proceed and can cancel at any time before pickup.

What if my car has a lien or loan balance?

Vehicles with liens can still be eligible. The payoff process depends on your lender and the balance owed. We’ll walk you through the steps if a lien is involved.

What happens to my car after pickup? Do I need to do anything?

Once your vehicle is picked up, no further action is required from you. We’ll provide confirmation of the sale and general guidance on any state specific steps, such as releasing liability or removing license plates if required.

Why choose LetGoRide instead of selling privately?

Private sales often mean delays, unsafe meetups, price negotiations, and buyers who never follow through. LetGoRide offers a straightforward sale with a real offer, free pickup, and payment at pickup.

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